/* Support center — shared light/dark theme */
.support-page {
  --support-accent: var(--leaf-700);
  --support-accent-hover: var(--leaf-800);
  --support-accent-soft: var(--leaf-50);
  --support-panel: var(--surface);
  --support-panel-raised: var(--surface-elevated);
  --support-border: var(--border);
  --support-heading: var(--ink);
  --support-copy: var(--ink-soft);
  --support-muted: var(--muted);
  --support-warning: #8b6200;
  --support-warning-soft: #fff0b7;
  --support-danger: #b42318;
  --support-danger-soft: #ffe9e4;
  --support-info: #086b9b;
  --support-info-soft: #e6f7ff;
}

:root[data-theme="dark"] .support-page {
  --support-accent: var(--leaf-300);
  --support-accent-hover: #a3e9a4;
  --support-accent-soft: rgba(122, 217, 126, 0.14);
  --support-warning: #ffd86b;
  --support-warning-soft: rgba(255, 201, 40, 0.15);
  --support-danger: #ffaaa0;
  --support-danger-soft: rgba(232, 79, 79, 0.16);
  --support-info: #8bdcff;
  --support-info-soft: rgba(28, 176, 246, 0.15);
}

.support-shell,
.support-article-shell,
.support-form-shell,
.support-thread-shell,
.support-staff-shell {
  width: min(100%, 1120px);
  margin: 0 auto;
  padding-bottom: 5rem;
}

.support-article-shell,
.support-form-shell,
.support-thread-shell {
  max-width: 840px;
}

.support-hero {
  position: relative;
  overflow: hidden;
  padding: clamp(1.75rem, 5vw, 3.5rem);
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 28px;
  color: #fff;
  text-align: center;
  background:
    radial-gradient(circle at 15% 0, rgba(255, 255, 255, 0.18), transparent 30%),
    linear-gradient(135deg, #08752f, #14a36d);
  box-shadow: var(--shadow);
}

:root[data-theme="dark"] .support-hero {
  background:
    radial-gradient(circle at 15% 0, rgba(255, 255, 255, 0.12), transparent 32%),
    linear-gradient(135deg, #064d26, #08752f);
}

.support-hero-icon {
  font-size: 2.5rem;
  line-height: 1;
}

.support-hero h1 {
  margin: 0.55rem 0 0.25rem;
  color: #fff;
  font-size: clamp(2rem, 5vw, 3.4rem);
  line-height: 1.05;
}

.support-hero p {
  max-width: 650px;
  margin: 0 auto;
  color: rgba(255, 255, 255, 0.9);
}

.support-search {
  display: flex;
  max-width: 700px;
  margin: 1.5rem auto 0;
  padding: 6px;
  border: 2px solid rgba(255, 255, 255, 0.72);
  border-radius: 18px;
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-search input {
  flex: 1;
  min-width: 0;
  padding: 0.85rem 1rem;
  border: 0;
  outline: 0;
  color: var(--support-heading);
  background: transparent;
}

.support-search input::placeholder {
  color: var(--support-muted);
  opacity: 1;
}

.support-search button {
  min-height: 46px;
  padding: 0 1.2rem;
  border: 0;
  border-radius: 13px;
  color: #173b5a;
  background: var(--sun-300);
  font-weight: 900;
  cursor: pointer;
}

.support-actions {
  display: flex;
  gap: 0.8rem;
  justify-content: center;
  flex-wrap: wrap;
  margin: 1.25rem 0 2.25rem;
}

.support-action {
  display: inline-flex;
  gap: 0.55rem;
  align-items: center;
  min-height: 50px;
  padding: 0.75rem 1.1rem;
  border: 1px solid var(--support-border);
  border-radius: 16px;
  color: var(--support-heading);
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
  text-decoration: none;
  font-weight: 900;
}

.support-action:hover,
.support-action:focus-visible {
  border-color: var(--support-accent);
  color: var(--support-accent);
}

.support-action-badge {
  display: inline-grid;
  min-width: 22px;
  min-height: 22px;
  place-items: center;
  padding: 0 0.35rem;
  border-radius: 999px;
  color: #173b5a;
  background: var(--sun-300);
  font-size: 0.78rem;
}

.support-section {
  margin-top: 2rem;
}

.support-section-title {
  display: flex;
  gap: 0.65rem;
  align-items: center;
  margin: 0 0 0.85rem;
  color: var(--support-heading);
}

.support-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(280px, 100%), 1fr));
  gap: 1rem;
}

.support-card,
.support-ticket-row,
.support-panel {
  border: 1px solid var(--support-border);
  color: var(--support-heading);
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-card {
  display: block;
  padding: 1.2rem;
  border-radius: 20px;
  text-decoration: none;
  transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
}

.support-card:hover,
.support-card:focus-visible {
  transform: translateY(-2px);
  border-color: var(--support-accent);
  box-shadow: var(--shadow);
}

.support-card h3 {
  margin: 0 0 0.45rem;
  color: var(--support-accent);
  font-size: 1.05rem;
}

.support-card p {
  margin: 0;
  color: var(--support-copy);
  line-height: 1.5;
}

.support-ticket-list {
  display: grid;
  gap: 0.7rem;
}

.support-ticket-row {
  display: flex;
  gap: 1rem;
  align-items: center;
  justify-content: space-between;
  padding: 1rem;
  border-radius: 16px;
  text-decoration: none;
}

.support-ticket-row:hover,
.support-ticket-row:focus-visible {
  border-color: var(--support-accent);
}

.support-ticket-row small {
  color: var(--support-muted);
}

.support-status {
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  padding: 0.28rem 0.7rem;
  border-radius: 999px;
  color: var(--support-info);
  background: var(--support-info-soft);
  font-size: 0.8rem;
  font-weight: 900;
  white-space: nowrap;
}

.support-status-new,
.support-status-urgent {
  color: var(--support-danger);
  background: var(--support-danger-soft);
}

.support-status-in_progress,
.support-status-high {
  color: var(--support-warning);
  background: var(--support-warning-soft);
}

.support-status-waiting_user {
  color: var(--support-info);
  background: var(--support-info-soft);
}

.support-status-resolved,
.support-status-closed {
  color: var(--support-accent);
  background: var(--support-accent-soft);
}

.support-empty {
  padding: 2rem;
  border: 2px dashed var(--support-border);
  border-radius: 18px;
  color: var(--support-muted);
  text-align: center;
  background: color-mix(in srgb, var(--support-panel) 72%, transparent);
}

/* Article and customer conversation */
.support-back {
  display: inline-flex;
  gap: 0.4rem;
  align-items: center;
  margin-bottom: 1rem;
  color: var(--support-accent);
  text-decoration: none;
  font-weight: 900;
}

.support-back-button {
  width: fit-content;
  min-height: 46px;
  margin: 0.75rem auto 1.5rem;
  padding: 0.65rem 1.15rem;
  justify-content: center;
  border: 1px solid var(--support-border);
  border-radius: 14px;
  color: var(--support-heading);
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
  text-align: center;
}

.support-back-button:hover,
.support-back-button:focus-visible {
  border-color: var(--support-accent);
  color: var(--support-accent);
  box-shadow: var(--shadow);
}

.support-panel {
  padding: clamp(1.25rem, 5vw, 2.6rem);
  border-radius: 24px;
}

.support-panel h1,
.support-thread-head h1,
.support-staff-head h1 {
  color: var(--support-heading);
}

.support-eyebrow {
  margin: 0 0 0.55rem;
  color: var(--support-accent);
  font-weight: 900;
}

.support-article-body {
  color: var(--support-copy);
  white-space: pre-line;
  font-size: 1.04rem;
  line-height: 1.75;
}

.support-feedback {
  display: flex;
  gap: 0.7rem;
  align-items: center;
  flex-wrap: wrap;
  margin-top: 2rem;
  padding-top: 1.4rem;
  border-top: 1px solid var(--support-border);
}

.support-feedback button {
  min-height: 42px;
  padding: 0.5rem 0.9rem;
  border: 1px solid var(--support-border);
  border-radius: 999px;
  color: var(--support-accent);
  background: var(--support-accent-soft);
  font-weight: 900;
  cursor: pointer;
}

.support-form label {
  display: block;
  margin: 0.95rem 0 0.4rem;
  color: var(--support-heading);
  font-weight: 900;
}

.support-form input,
.support-form select,
.support-form textarea,
.support-filter-form input,
.support-filter-form select,
.support-manage-form select,
.support-textarea {
  width: 100%;
  min-height: 48px;
  padding: 0.78rem 0.85rem;
  border: 1px solid var(--support-border);
  border-radius: 13px;
  outline: 0;
  color: var(--support-heading);
  background: var(--support-panel-raised);
}

.support-form textarea,
.support-textarea {
  min-height: 130px;
  resize: vertical;
}

.support-form input:focus,
.support-form select:focus,
.support-form textarea:focus,
.support-filter-form input:focus,
.support-filter-form select:focus,
.support-manage-form select:focus,
.support-textarea:focus {
  border-color: var(--support-accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--support-accent) 20%, transparent);
}

.support-note {
  margin: 1rem 0;
  padding: 1rem;
  border: 1px solid color-mix(in srgb, var(--support-warning) 35%, transparent);
  border-radius: 14px;
  color: var(--support-warning);
  background: var(--support-warning-soft);
}

.support-form .errorlist {
  margin: 0.35rem 0;
  color: var(--support-danger);
}

.support-thread-head,
.support-staff-head {
  display: flex;
  gap: 1rem;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 1rem;
}

.support-thread-head h1,
.support-staff-head h1 {
  margin: 0.2rem 0;
}

.support-meta {
  color: var(--support-muted);
}

.support-thread {
  display: flex;
  flex-direction: column;
  gap: 0.8rem;
}

.support-bubble {
  max-width: min(78%, 660px);
  padding: 1rem;
  border: 1px solid var(--support-border);
  border-radius: 18px;
  color: var(--support-copy);
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-bubble-user {
  align-self: flex-end;
  border-bottom-right-radius: 5px;
  background: var(--support-accent-soft);
}

.support-bubble-staff {
  align-self: flex-start;
  border-bottom-left-radius: 5px;
}

.support-bubble strong {
  color: var(--support-heading);
}

.support-bubble small {
  display: block;
  margin-top: 0.55rem;
  color: var(--support-muted);
}

.support-reply {
  margin-top: 1rem;
  padding: 1rem;
  border: 1px solid var(--support-border);
  border-radius: 18px;
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-button-row {
  display: flex;
  gap: 0.7rem;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  margin-top: 0.75rem;
}

/* Staff workspace */
.support-staff-link {
  border-color: color-mix(in srgb, var(--support-accent) 45%, var(--support-border));
}

.support-stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(130px, 1fr));
  gap: 0.8rem;
  margin-bottom: 1rem;
}

.support-stat {
  padding: 1rem;
  border: 1px solid var(--support-border);
  border-radius: 16px;
  color: var(--support-heading);
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-stat strong {
  display: block;
  margin-top: 0.15rem;
  color: var(--support-accent);
  font-size: 1.7rem;
}

.support-stat-danger strong {
  color: var(--support-danger);
}

.support-filter-form {
  display: grid;
  grid-template-columns: minmax(220px, 2fr) repeat(4, minmax(135px, 1fr)) auto;
  gap: 0.65rem;
  align-items: end;
  margin-bottom: 1rem;
  padding: 1rem;
  border: 1px solid var(--support-border);
  border-radius: 18px;
  background: var(--support-panel);
}

.support-filter-field label,
.support-manage-field label {
  display: block;
  margin-bottom: 0.3rem;
  color: var(--support-muted);
  font-size: 0.78rem;
  font-weight: 900;
}

.support-table-wrap {
  overflow-x: auto;
  border: 1px solid var(--support-border);
  border-radius: 18px;
  background: var(--support-panel);
  box-shadow: var(--shadow-sm);
}

.support-table {
  width: 100%;
  border-collapse: collapse;
}

.support-table th,
.support-table td {
  padding: 0.85rem;
  border-bottom: 1px solid var(--support-border);
  color: var(--support-copy);
  text-align: left;
  vertical-align: middle;
}

.support-table th {
  color: var(--support-heading);
  background: var(--support-panel-raised);
  font-size: 0.78rem;
  white-space: nowrap;
}

.support-table tr:last-child td {
  border-bottom: 0;
}

.support-table tbody tr:hover {
  background: var(--support-accent-soft);
}

.support-ticket-link {
  color: var(--support-accent);
  text-decoration: none;
  font-weight: 900;
}

.support-unread {
  display: inline-grid;
  min-width: 23px;
  min-height: 23px;
  place-items: center;
  border-radius: 999px;
  color: #173b5a;
  background: var(--sun-300);
  font-size: 0.75rem;
}

.support-pagination {
  display: flex;
  gap: 0.65rem;
  align-items: center;
  justify-content: center;
  margin-top: 1rem;
}

.support-staff-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.8fr) minmax(280px, 0.7fr);
  gap: 1rem;
  align-items: start;
}

.support-staff-sidebar {
  display: grid;
  gap: 1rem;
  position: sticky;
  top: 88px;
}

.support-manage-form {
  display: grid;
  gap: 0.8rem;
}

.support-user-card {
  display: grid;
  gap: 0.35rem;
  color: var(--support-copy);
}

.support-user-card strong {
  color: var(--support-heading);
}

.support-timeline {
  display: grid;
  gap: 0.55rem;
  max-height: 320px;
  overflow: auto;
}

.support-event {
  padding-left: 0.75rem;
  border-left: 3px solid var(--support-border);
  color: var(--support-muted);
  font-size: 0.84rem;
}

@media (max-width: 960px) {
  .support-stats {
    grid-template-columns: repeat(2, 1fr);
  }

  .support-filter-form {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-filter-search {
    grid-column: 1 / -1;
  }

  .support-staff-layout {
    grid-template-columns: 1fr;
  }

  .support-staff-sidebar {
    position: static;
  }
}

@media (max-width: 620px) {
  .support-shell,
  .support-article-shell,
  .support-form-shell,
  .support-thread-shell,
  .support-staff-shell {
    padding-bottom: 6rem;
  }

  .support-hero {
    border-radius: 20px;
  }

  .support-search {
    align-items: stretch;
  }

  .support-search button {
    padding: 0 0.8rem;
  }

  .support-ticket-row,
  .support-thread-head,
  .support-staff-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-bubble {
    max-width: 92%;
  }

  .support-stats,
  .support-filter-form {
    grid-template-columns: 1fr;
  }

  .support-filter-search {
    grid-column: auto;
  }

  .support-panel {
    padding: 1.1rem;
    border-radius: 18px;
  }
}